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Before you can apply to take a qualification test, you would need to complete the classes needed for that testing level. These courses are offered in several formats by accredited ServiceNow instructors. In-person courses taught by ServiceNow Accredited Instructors provide a hands-on experience that can be either public or private, depending on your needs. Classes are also provided through online courses that give you access to a live instructor without the need to travel. This Exam is not an easier one and can turn out to be a very difficult certification if not well prepared. We always recommend studying these exam dumps and then take the CIS-FSM practice test before actually appearing for the exam. You can also choose on-demand courses that include videos, live and recorded webinars, and interactive resources for you to explore at your speed. Third-party courses are also available through approved ServiceNow training providers, including exam vouchers and training materials.
The ServiceNow courses are structured to allow you to customize your qualification path to your skills and career goals. Within the reach of the Implementer and Administrator certifications, you can take courses based on each ServiceNow product. CIS-FSM exam dumps are designed in such a way to make better preparatory material. Certification of the Developer is not broken down by individual items, but it does have criteria on the road to certification. Each path has individual courses and certifications that are part of the learning path so that you can select the unique products that suit your profession.
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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-fsm-blueprint.pdf
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Service Management Fundamentals | 42% | - Process lifecycle, personas, and roles - Field service types and core solution features - Mobile application usage and agent features - Work order initiation, scheduling, dispatch, and delivery |
| Topic 2: Implementing Related Processes | 3% | - Contextual knowledge setup - Agent feedback and targeted communications - Now Mobile Agent usage and offline considerations |
| Topic 3: Implementation Planning | 3% | - Preparation activities and stakeholders - Integrations with other applications - ServiceNow maturity levels |
| Topic 4: Implementing Field Service Processes | 52% | - Work order templates and workforce management - Preventive maintenance and inventory management - Scheduling methods and dispatcher workspace configuration - Appointment booking and time recording configurations - Foundational data configuration (locations, groups, users, assets) |
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