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Resources to Prepare for the Exam

There are many study resources available on the Avaya website, including video-based training, instructor-led training, and more. However, it is always a good idea to check out the additional materials provided by third parties that can be easily found on the internet. Here are some suggested books from Amazon to help you prepare for 78200X test:

• Delivering Voice Over IP Networks by Daniel Minoli and Emma Minoli

  This guide contains up-to-date information about signaling protocol advancements, second-generation switching, and the growth of non-switched alternatives, as well as lessons learned from implementation. Furthermore, the book covers network architectures used to support VoIP, efficiency, and voice quality considerations, as well as compression and integration methods for IP transmissions in detail. With it, you will not just boost your knowledge but will gain an understanding of how to apply these concepts as well.

• How to Start a VoIP Business: A Six-Stage Guide to Becoming a VoIP Service Provider [1st Edition] by Vilius Stanislovaitis

  This guide will teach you how to launch services like SIP trunking, call shops, call origination, and mobile VoIP, among the rest. By going through it, you will also learn more about how VoIP is regulated in different countries, infrastructure for VoIP businesses, VoIP termination providers, and how to properly launch, adjust, and grow your VoIP business. This book will undoubtedly assist you in improving your knowledge of the exam topics and sharpening your VoIP skills.

• Packet Guide to Voice over IP: A system administrator's guide to VoIP technologies [1st Edition] by Bruce Hartpence

  With this book, you will discover all the important concepts of VoIP services. Also, you will get a firsthand look at network data packets from the time the phones turn on to the time they're disconnected. This edition is suitable for professionals looking to improve their skill set in VoIP’s standardized RTP and RTCP transport protocols, video and voice codecs, traditional telephony, SIP, and other related areas. Besides, VoIP Endpoints and technologies is one of the major domains covered in this exam. One more reason to use this book is that each chapter contains a set of structured questionnaires as well as hands-on lab activities.

• SIP: Understanding the Session Initiation Protocol, Fourth Edition [4th Edition], by Alan B. Johnston

  This book demonstrates how SIP can be used to offer telecommunication feature sets in a highly scalable and cost-effective manner, assisting practitioners in the design of next-generation networks and the development of new applications and software stacks. SIP as a key component in the Internet multimedia conferencing architecture, request and response messages, devices in a typical network, types of servers, and SIP headers are among the other topics covered.

Certification Paths’ Overview

78200X Avaya IP Office Platform Configuration and Maintenance Exam is a must if you plan to earn the following two certifications: ACSS - Avaya IP Office Platform and ACSS - Avaya IP Office Contact Center. The first one refers to the candidate's ability to diagnose, isolate, and endorse the Avaya IP Office Platform within the Avaya Midmarket Team Engagement Solution at an intermediate to an advanced stage. Consequently, the second mentioned certificate verifies that the candidate has demonstrated proficiency in diagnosing, isolating, and supporting the Avaya IP Office Contact Center as part of the Avaya Midmarket Team Engagement Solution. Note that the associated training for this exam is only available for Avaya Partners, Customers, and Associates.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22213

Exam Outlines

78200X exam contains 67 questions and requires one to achieve a score of at least 70% or above to pass. This test has a time limit of 90 minutes for the candidate to complete. The pricing is not the same for all applicants and varies from country to country, so visit the Pearson VUE website to learn more about the fee you should pay to enroll.

Avaya 78200X Exam Syllabus Topics: