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Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software Troubleshooting | 26% | - Troubleshoot mobile OS and apps - Troubleshoot Windows OS issues - Use troubleshooting methodologies - Resolve security-related software issues - Diagnose application problems |
| Topic 2: Security | 24% | - Data destruction and disposal - Implement SOHO network security - Configure authentication and access control - Summarize security best practices - Secure mobile devices - Detect, remove, and prevent malware |
| Topic 3: Operational Procedures | 23% | - Disaster recovery and backup - Safety procedures and environmental controls - Licensing, privacy, and policy compliance - Professionalism and communication - Change management and documentation - Basic scripting and remote access |
| Topic 4: Operating Systems | 27% | - Configure macOS, Linux, iOS, and Android - Use Windows tools and command-line utilities - Manage storage, file systems, and drivers - Install and configure Windows OS - Set up and support client applications - Compare and contrast OS types and purposes |
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